The purpose of the Transformo Me Cancellation Policy is to outline the guidelines and requirements for the cancellation process of any and all confirmed therapy treatments sessions or bookings of Transformo Me Company (“Company”). This Policy aims to protect the Company’s clients, resources, tools, and face-value. Moreover, the Policy ensures that the parties involved in bookings or sessions have a full understanding of the conditions attached to the acquired services from the Company.
Scope
This Policy, together with its defined requirements and guidelines, apply to all clients and their respective confirmed bookings, whether online, virtual video-link, events, or face-to-face sessions. Furthermore, the Policy extends to both ongoing single sessions, combo sessions, plan 6x, and bookings undertaken by the Company.
Guidelines
• BOOKING PROCESS
The Client must fill out the booking form found in the Company’s official website. Clients are encouraged to contact the Company via email info@transformo.me. In this process, the clients save time, and the Company can ensure proper procedures for future customers.
° CONFIRMATION
The Client shall wait for the automatize booking confirmation sent, immediately, after payment is clear by the bank. The therapist (or their designated secretary) shall respond or contact the Client within thirty-six (36) hours after the booking form has been completed and sent. Emails sent to info@transformo.me are responded within forty-eight (48) hours of receiving; except during weekends and UK bank holidays where the time may increase to the next business day.
° RETAINER FEE
All sessions must be paid in full at the time of the booking to ensure the slot intended for the booked session is marked only for the Client. The payment serves as a retainer fee and it is non-refundable.
‘ FURTHER PAYMENTS
Further payments may be required should the Client wishes to extend the access to the Consultee area which retains all the evolving treatment and any tools / techniques that the Client may use to improve their condition, may it this be emotional, prosperity, self-esteem, physical health, or any others.
• CANCELLATION
To cancel the appointment, the Client must send a notice of cancellation at least seventy-two (72) hours before the provided date of the session. The Client must understand that cancelling the booking means forfeiting the consultation payment. Should there be any slots available, the Client can reschedule the appointment free of charge as long as his/her slot can be reused by another client.
The therapist might, in emergency situations, cancel the appointment with the Client on short notice. In those rare circumstances, the therapist will give priority to the client to choose another available appointment as soon as possible without any charges. If applicable without interrupting the Client’s access to the ‘treatment room’.
° SPECIFIC SESSIONS OR REQUEST CANCELLATION
For cancellation of specific sessions in bulk such as the Combo sessions and the Plan 6 x, the Client must visit the website within at least ten (10) days prior to the session date to request the session to be reschedule. This action permits the Therapist (or designated secretary) to inform the Clients on the waiting list to benefit from the cancellation slot.
• RESTRICTIONS
If the Client cancels the appointment less than twenty-four (24) hours before the scheduled date, he or she is liable to inform the therapist via reliable text message (such as WhatsApp, or Signal which includes a read receipt) and to reschedule the session at the earliest convenience. Any Combo plan and Plan 6x sessions will not take place should the payment will not be received before the session; the remaining balance must be clear by the bank twenty-four (24) hours before the fourth session takes place.
• RESCHEDULE
In the event where the Client opts to change the date(s) of the session after payment is cleared, the Client should visit the website to request a change on the session seventy-two (72) hours before, to allow clients on the waiting list to be called in.